FAQ's

FREQUENTLY ASKED QUESTIONS

 

Check out our Knowledge Base by visiting help.smartfurniture.com to find answers to the most common product and customer questions.

Why Shop Smart Furniture?  

We will win your loyalty with world-class customer service.

We strive to provide the best customer service in the world, which sounds cliché, but we're very serious about it. We admit that we're not always perfect, but we really try hard to make you happy. Until you experience how hard we try to make you happy, you will have no idea. So give us a chance - call us, ask us a question, request a custom design.

Low-price guarantee.

Yes, on specific items and brands such as Herman Miller, Steelcase, Kartell, Blu Dot, Gus Modern and BDI.

For these products, we'll offer you the lowest price allowed by the manufacturer. If you've seen a better price (including applicable shipping costs) from another authorized retailer for the same product, you can contact us to provide us with information on where you've seen the better price and we'll gladly get in touch with you and match the price*. You can also call us at 800-260-8420 and provide us with this information so we can better serve your needs and offer you the best price and service available.

*Please note the items from the brands mentioned above are subject to the manufacturer's minimum advertised price (MAP) policies. We will match pricing only from authorized retailers who adhere to the manufacturer's specific policies.

45-day Hassle-Free return policy.

We're here for you. We do our absolute best to make sure that your returns are seamless, easy, and totally straightforward.

You can read all the details about our policies on the Returns and Cancelations page.

Ordering, Shipping & Delivery Information

What are my payment options?

Smart Furniture accepts all major credit cards and debit cards (Visa, MasterCard, American Express, and Discover). We also accept checks and money orders. For the fastest delivery and most convenient ordering, we recommend using a credit card, Paypal, Affirm, or ApplePay to secure your purchase.

You will be charged up front when you place your order, not at the time of shipment. Please note that charges can take 1-2 business days to fully process for most major credit cards. Please contact us in advance for any special billing requests.

  • Residential customers: We accept personal checks from individuals. However, your personal check must clear our bank prior to your order being processed. There is a $20 charge on all returned checks.
  • Business customers: We accept checks, money orders, cash, Paypal, Visa, Mastercard, American Express, and Discover Cards. We require credit information and prepayment on all orders. There is a $20 charge for any returned check.

We also accept payments via PayPal, Google Checkout, Amazon Payments, and PriceWaiter, Affirm, and ApplePay. Listed below are how each of these payment methods authorize and charge your credit card:

    • PayPal: Payments through PayPal both authorize and charge to your credit card when you place your order.
    • PriceWaiter: Payments through PriceWaiter authorize and charge to your credit card or PayPal account when you place your order.
    • Amazon Payments: Payments through Amazon Pay both authorize and charge to your credit card when you place your order.
    • ApplePay: ApplyPay orders will be charged at the time of the order.
    • Affirm: All Affirm orders are approved through their system. They will take care of sending the monthly bills. Please note that Affirm is a 3rd party entity, and they handle all credit checks, finance terms, and re-payment.

How will my order ship?

Our shipping department works closely with our delivery companies to ensure that your products get to you in the quickest, safest and most reliable method possible. Primarily, our smaller products will ship to you via UPS Ground or Fedex. Large or fragile items going to addresses be shipped by a large, commercial truck. Truck shipments typically include day and time specific delivery appointments. Customers must be present to receive truck orders and sign acknowledging receipt.

How will I know when my order actually ships and when it will arrive?

You will receive an email with tracking information. All orders can be tracked using Route as long as the carrier is supported by Route. Their online tracking experience is awesome, and tracking can be accessed on the web, in the Route app, or by receiving updates via text message. With Route, we automatically send you real-time shipping updates so you can track your order until it delivers.

If the carrier is not supported by Route, you will receive an email from our shipping team with more information on how to track your order.

Do you offer expedited shipping and handling?

Rush shipping is available for select items. Call us at 800-260-8420 or send a quick email to [email protected] for a custom quote.

Can you ship an order to multiple addresses?

Of course! Call us at 800-260-8420 and we will help you place an order.

Can you ship internationally?

Unfortunately, our company only ships to US addresses. Many of our customers have used freight forwarders to ship internationally. We can ship to the freight forwarder of your choice, and you would arrange shipment to your country from there.

 

Call us at: 800-260-8420, chat with us now, or e-mail us at [email protected]

How does the Rewards program work?

Earning points is easy! Earn two points for every one dollar spent! A $10 reward is issued for every 1,000 points earned.

You'll automatically receive 100 points when you create a Smart Rewards account as well as 250 points every year on your birthday.

We also have a referral program that gives you 2000 points (which equals a $20 credit) when a referral is made and the receiving party completes a purchase.

To learn more and sign up, please visit our Smart Rewards Program page.

Warranties & Returns

What do I do if part of my order is missing or was damaged during transit?

Please contact us within 5 days of order receipt by filling out our Contact Us Form if your products arrived to you damaged. It is helpful to provide as much information as possible, including photos of the damage. We may request that you send the product back, so please keep the original packaging until you speak with us.

How do I submit a warranty claim?

Please fill out the warranty submission form on our website, and we will assist you as soon as possible!

Still Have Questions?

Thank you for shopping at Smart Furniture! Please feel free to call us at 800-260-8420, chat in on our website, or contact us here with any questions or concerns you may have and we'll be happy to help!

Sales inquiries:
email: [email protected]

Hours of Operation
Monday-Thursday: 8am-7pm EST
Friday: 8am-6pm EST
Saturday: 10am-5pm EST
Sunday: Closed

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