null

Why Smart Furniture

Shop with confidence at Smart Furniture

We want to be the very best place in the world to buy furniture. We do that by being knowledgeable about our products, over-the-top helpful to our customers, and savvy with our technology. Smart is in our DNA.

 

Top Rated, Golden Rule Customer Service

Few things are more frustrating than companies with a bunch of convoluted policies. "Sorry, we can't do that, it's against our policy." Everyone has heard that dreaded phrase at one time or another, and it's never good. Our policy is easy: treat every customer like we would want to be treated. Everyone says it, but we really do it.

Easy 45 Day Returns

We understand that you might not love everything that you buy from us. That's why we make it easy for you to return any purchases that don't work out. Smart Furniture has the longest return window in the furniture business, the most generous refund structure, and the easiest return process out of any online furniture store. Best of all, we don't beat you up about it.

Here's how it breaks down:

Orders under $2,000 can be returned for a full refund. We cover the cost of return shipping. You get back all of your money when we receive the product.

Orders over $2,000 can be returned, but we'll deduct an 18% return processing fee from your refund. We still arrange the return shipping for you. You'll receive a refund for the order amount minus 18% when we receive the product at our warehouse.

 

Notes: Business orders over $5,000 are not eligible for returns. Read about why larger purchases are excluded. In the case of damages and warranty problems, we'll still have your back. You just can't return the whole thing.

Click here for more info and terms on return eligibility.

 

 

Low Price Guarantee

Nobody likes getting ripped off. That's why we have our Low-price Guarantee. If you find a better price (including shipping costs) from another authorized retailer* for the same product, contact us and we'll match the price. Call, e-mail, or message us a link to the product, and we'll take care of you.

*Certain products adhere to MAP (Minimum Advertised Pricing). That's why we can only match prices from authorized retailers that adhere to manufacturers' specified policies. We only sell the real stuff—no knockoffs.

Flexible Payment Options

Different people like to pay different ways. We make it easy for everyone to buy stuff from us.

Here's how:

    • Credit Cards: We accept MasterCard, Visa, American Express, and Discover

    • 3rd Party: Paypal & Amazon payments

    • Check: We will wait for it to clear prior to shipping your order

    • Financing: Easy 3, 6, and 12 month options through Affirm*

 

 

Free Shipping Whenever We Can

If we can have free shipping, we do. Sometimes certain brands force us to charge for shipping even if we don't want to. We try to make sure that shipping cost isn't something you have to worry about, so it's on the house whenever possible.

Still Not Convinced? Here's What Our Customers Say

Spencer C.

"I thank you for your thoughtful consideration in this matter, and will certainly recommend your company to all who see it..."

Mahrab D.

"I am truly touched with your company. I don't know how to repay you guys...Thank you so much!!"

Melissa V.

"You have earned my business and my recommendations to friends and family. Good customer service is hard to find these days and you all go above and beyond."