What We Believe In
We believe that customer service starts before you make a purchase. Good customer service begins with a fast website and it ends when you pass your furniture on to your grandkids. Our goal is to make SmartFurniture.com the most fun and intelligent place to shop for furniture.
World Class Customer Service means we stay ahead of the curve so that you don't have to call us if you don't want to. If you do call, we'll always be sincere, kind, proactive, and swift to make sure you're taken care of. Give us a call at 800-260-8420 and let us prove it to you.
No Outsourcing Ever
We live and work in Chattanooga, TN. When you call us, a Smart Furniture employee will answer. Whether you need sales help from a Furniture Genius or service help from our Smart Team, you'll always talk to a real person.
Free Design Help
Our Sales team is filled with bonafide Furniture Geniuses. Some even have interior design degrees. You get all of that knowledge and help for free at any time. Whether you're shopping for a small business, residences, or corporate office, we have the knowledge and expertise to get you exactly what you need.
Designing an entire space is hard if you don't know where to start. That's why we offer free design assistance for all of our customers.
Whether you're planning a home renovation, replacing a single piece of furniture, re-decorating a single room, or outfitting an entire corporate office, we have the tools to make sure that it's perfect. Complimentary 3-d renderings, free swatches, and budget planning are just a few of the things we have to offer. Contact Us 800-260-8420
Multiple Ways to Communicate
Getting in touch with us is always easy, and you have more than one way to do it. Whether you like e-mail, phone calls, live chat, text message, or snail mail, we can accommodate you. We are here to make your shopping experience delightful.
Easy 45 Day Returns
Nobody has a more generous return policy than Smart Furniture, and nobody makes the returns easier or hassle-free than we do. Call, text, e-mail, or live chat with us if you're not happy with what you ordered. We'll walk you through the return process and make sure that it's as seamless, easy, and totally straightforward as possible. No hassle. No gripes. No Feet Dragging. No guilt.
Perfectly Curated Products and Shippers
At SmartFurniture.com, we make sure that every product we sell is one we'd be proud to have in our homes and every shipper is vetted and approved. That way, we can guarantee you'll enjoy what you buy and have a great experience when it arrives to your home or office.
Complimentary Shipping Upgrades on Many Items
Hidden fees aren't fun; that's why we offer free shipping on the vast majority of the items we sell. On items where the manufacturer requires shipping, we often offer a complimentary upgraded service to ensure that you have a delightful experience when your items arrive. For many larger items, that includes an upgrade to inside or white glove delivery with no additional charge other than the base shipping rate. We've done this to take the hassle out of delivery and to make your life easier.
100% Safe & Secure Ordering
We use the latest encryption technology to keep your personal information safe. We use 128-bit Encryption and Secure Sockets Layer (SSL) technology to ensure the security of your online order information. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security.
Authenticity Guarantee: No Knock-Offs
At SmartFurniture.com, we only carry the real deal authentic designs, licensed by the original designers. We have designed and produced several of our own products, and we know how hard it is to create something original and useful to others. Because of this (and because we are not scum bags), we only carry authentic designs.
You Will Be Treated With World-Class Customer Service
We strive to provide the best customer service in the world. It sounds cliché, but we're very serious about it. We admit that we're not always perfect, but we always try and do the right thing. Yes, we've won lots of awards for our customer service, but we don't like to brag. We just like to treat our customers like we want to be treated.
We believe that good customer service isn't complicated. That's why we keep our policies to a minimum and our good attitudes to the maximum. We want to earn your business for the rest of your life.
5-Year Protection Plans
Life happens. Buying a big piece of furniture is fun, but accidentally ruining the fabric isn’t. Most of the time, a manufacturer’s warranty doesn’t cover accidental stains, spills, and tears. But don’t worry, our 5-year Protection Plan has you covered.
How it Works:
You decide when you buy your sofa, chair, loveseat, or sectional that you want it to last a while. When you add your new seating solution to your cart, you'll have the option to add a protection plan to it (don't worry, you can always remove it should you change your mind). After that, we'll send you a fancy card with proof of your purchase and information on what to do if the unthinkable happens. Here are the things that the Pure Genius plan covers:
For this plan, your furniture will be covered for five (5) years from date of delivery. We'll try to repair the damage first, and if that fails you'll get a fat check for the replacement value of your furniture
Pure Genius Plan
The Pure Genius Plan is a deluxe Protection Plan. It covers stains plus damage from normal use. Rips, tears, stains, frame or structural damage, the Pure Genius Plan covers it all.
Cat lovers, dog owners, toddler havers, people who wear spiked belts, anyone who has ever accidentally damaged something before
Why it’s smart:
Get this plan to protect you from all of life’s hazards. Spills or stains? Check. Rips or tears? Check. Dents to the frame? Check. Water marks? Check. Pet scratches? Check*.
*The Pure Genius Plan covers one (1) claim to repair pet damage. Additional claims from pet damage are not covered.
Just about any material is covered by our Pure Genius Plan:
If you try to clean the product yourself you will void your protection plan. These plans cover accidental damages--not purposeful destruction cases. That includes but is not limited to: Psycho shower scene reenactments, Gwar concerts, trampoline sessions, and Abstract Impressionist paint projects.
Stains from gradual accumulation, like dust or body oils, are NOT covered, and damage from non-normal use isn't either.
Keep your receipt and a copy of this plan! You'll need them when making a claim.
How to File a Claim:
Filing a claim is easy. You can either contact the number on your proof of protection card (provided shortly after purchase) or contact the Smart Furniture Customer Service team via email, firstname.lastname@example.org, or call us at 888-762-7841. We'll handle everything for you.
We'll make every effort to repair goods that fall under our protection policies. As a first step we'll provide stain removal or repair products at no cost to you. If the problem persists, we'll arrange an in-home visit from a certified professional. If repairs can't be done on site, we'll remove, fix, and return the product at no cost to you. If we're unable to repair the product, we'll cover the cost of a replacement. For more information (including the fine print) please see the details of each plan below.