RETURNS, EXCHANGES & CANCELLATIONS
When we say that you can buy in confidence at Smart Furniture, we really mean it. Our generous, transparent, and customer-first return policy proves it.
Returns
There are just a few things to keep in mind to be eligible for a return:
You must have the original packaging. In some cases, the shipper may offer to remove the packaging from the premises, especially for White Glove assembly services. If you think you might want to return the item, make sure you hold on to all packaging. If the shipper leaves with the packaging, the order cannot be returned.
The product must be in new and unused condition. We understand office chairs will be sat in, but we cannot accept returns for items with visible wear.
The return must be initiated within 45 days after it delivers. For example, if you received your order on July 1st, you would have until August 15th to initiate a return.
If you need to return something, please contact us here, and we’ll be happy to assist you.
What Are The Next Steps After Initiating A Return?
Once your return is authorized by our service team, we will email you the prepaid shipping label and return instructions. Please note the label will expire in 30 days, so be sure to ship your order back as soon as you can.
Once your order is received in by our warehouse team, we aim to process your credit within 48 hours. Please be patient with large freight returns, as they can take up to 2-3 weeks to reach our warehouse. We will refund your order in full, including your original shipping and delivery charges.*
Please note that your refund is subject to inspection by our warehouse team. We reserve the right to deduct up to 25% from the refund total if the item was not packaged with care, or if it arrives with visible usage or damage. This does not apply to returned items damaged by the shipper.
Exchanges
If your item arrives damaged or you decided the size or color won't work, you can initiate an exchange by contacting us here. If the item you'd like to replace it with is the same value, we will set up a $0 return and $0 replacement order. That means you don't have to receive a refund and be re-charged for that item.
Cancellations
To cancel your order, please fill out our Contact Us form and someone on our team will assist you shortly.
If you'd like to cancel your order due to lead time, please note we have a variety of in-stock chairs that can ship out the same day! Call us at (800) 260-8420 for more information.