RETURNS, EXCHANGES & CANCELLATIONS
When we say that you can buy in confidence at Smart Furniture, we really mean it.
Our generous, transparent, and customer-first return policy proves it.
Returns
We understand that sometimes you may need to return an item, and we want to make the process as easy as possible. That's why we offer free* returns within 45 days of delivery. Simply contact us here to initiate the return process. Once authorized by our service team, we'll send you a prepaid shipping label and return instructions via email. Please note that the label will expire in 30 days, so it's important to ship your order back as soon as possible.
Once we receive your order at our warehouse, we aim to process your credit within 48 hours. While most returns are processed quickly, please keep in mind that larger freight returns may take up to 2-3 weeks to reach us. We will refund your order in full, including your original shipping and delivery charges*.
Please note that your refund is subject to inspection by our warehouse team. To be eligible for a return, you must have the original packaging and the product must be in new and unused condition. If an item arrives with visible usage or damage, we reserve the right to deduct up to 25% from the refund total.
So if you're not completely satisfied with your purchase, don't worry - we've got you covered with free returns within 45 days. Just make sure to keep the original packaging and initiate the return process within the eligible time frame.
Exchanges
If your item arrives damaged or you decided the size or color won't work, you can initiate an exchange by contacting us here. If the item you'd like to replace it with is the same value, we will set up a $0 return and $0 replacement order. That means you don't have to receive a refund and be re-charged for that item.
If your item arrived damaged, please be sure to provide us with photos of the product and packaging, as both are needed to file a damage claim.
Cancellations
To cancel your order, please contact us here and someone on our team will assist you shortly.
If you'd like to cancel your order due to lead time, please note we have a variety of in-stock chairs that can ship out the same day! Call us at (800) 260-8420 for more information.
Processing Fees, Special Order Cancellations, and Business Orders over $5,000
Parts Returns
Please be aware that we cannot process returns for small parts like arm pads, lumbar supports, or casters. Our website offers various parts that come in different sizes, colors, and models. Please note that parts for Classic Aeron and Remastered Aeron chairs are not interchangeable. If you are unsure about the compatibility of your part, please contact us for assistance. Check out our Knowledge Base for more information on commonly used parts. Thank you for your understanding!