Shipping and Delivery


Shipping has never been easier. With free shipping on most orders over $39*, a seamless tracking experience, and peace of mind if your order arrives damaged - we've got you covered.

Shipping Costs & Information

We offer FREE shipping on most orders over $39*

We do our best to provide you with the most competitive shipping rates possible. The majority of our products include free shipping to your front door with the option to upgrade to Inside Delivery or White Glove Delivery for an effortless delivery experience.

Certain brands tell us that we have to charge shipping, and you can read about those brands below. For the ones that leave it up to us, we cover the cost for you.

Blu Dot

Shipping charge applies. 9% for standard shipping; 12% for Inside Delivery; 15% for White Glove delivery

Gus* Modern

Shipping charge applies. 8% for standard shipping and Inside Delivery; 9.37% for White Glove

Ekornes Stressless

8% shipping charge applies


Knoll office products come with free standard shipping, while other products incur a specific shipping charge depending on the price of each item as shown below. The great news is that all Knoll products come with Premium White Glove Shipping which includes delivery inside any room of your home or office and complete assembly/installation!

  • up to $1,200: $85
  • $1,201-$10,000: 7.5% of order value
  • $7,000 and above: cap the shipping cost at $500
  • Replacement Covers, Seat Pads, or Web Kits: $50


Please note that upgraded shipping services (such as Inside Delivery or White Glove Delivery) incur additional fees. Items that weigh over 52 lbs. with a price under $425 are subject to a surcharge. Some larger items that require special handling and fragile items that require special packaging may be subject to shipping fees. Orders shipping to Hawaii and Alaska and APO shipments will incur a shipping fee as well.

Shipping Options & Upgrades

Standard Ground Shipping

This is the standard shipping service that we offer. USPS and FedEx are the two main carriers we use to ship smaller items. We use a variety of carriers to ship larger items including Fedex Freight, EFW, Averitt Express, and YRC to name a few.

The delivery driver will bring your order to your front door or the closest available option (such as a package room or mailbox) Monday through Friday during normal business hours. This is the best option for fast, simple, and convenient delivery!

Inside Delivery

Inside delivery is a cost-effective way to have large, heavy items delivered inside your home or office. When your order reaches the local station in your area, you will be contacted to schedule a delivery appointment. Caveat: if you need debris removal, an item to be carried upstairs, or light assembly, you may want to upgrade to our White Glove service.

White Glove Delivery

Assembly is offered for select items only and will appear as an option during checkout (labeled "White Glove"). The assembly fee includes a delivery appointment, placement inside your room of choice, unpacking, installation and debris removal. If you are interested in assembly and do not see the option listed, please contact us at (800) 260-8420 for a custom quote.

How Can I Track My Order?

Tracking Notifications

Once your order ships, you will receive an email with tracking information. All orders can be tracked using Route as long as the carrier is supported by Route. If the carrier is not supported, you will receive an email from our shipping team with more information on how to track your order.

Contact Us

Have a question about your shipment? You can give us a call at (800) 260-8420 or contact us here and we’ll be happy to help.

Things To Note

Shipping Upgrades

Please ensure you select any shipping upgrades at checkout. If you need to change the shipping service after your order has been placed, we can’t always make revisions after 48 hours. If you do need to change your shipping service, please call us at (800) 260-8420. Any difference in shipping cost will be applied.

Track Your Delivery With Route

For smaller orders, USPS and FedEx will not call prior to delivery. However, USPS and Fedex can be tracked using Route. Their online tracking services are awesome, and tracking can be accessed on the web, in the Route app, or by receiving updates via text message. With Route, we automatically send you real-time shipping updates so you can track your order until it delivers.

Manage Your Delivery With FedEx

FedEx offers really great programs called FedEx Delivery Manager and FedEx Vacation Hold. Both services give you the option to do cool things like receive tracking text message alerts, change the delivery address, hold for in-store pickup, hold the delivery until you’re back from vacation, and much more. The basic service is free and we highly recommend it!

Postpone Your Delivery

If you plan to be out of town during the time your order is scheduled to arrive, send us a note and we will work to delay your order until a day or week that is more convenient for you.

Shipping Rates

Our shipping and delivery rates only apply to the lower 48 states. If you live in Alaska or Hawaii and need a special quote, give our team a call at (800) 260-8420. We'll be happy to help.

What If My Order Arrives Damaged?

We do everything we can to ensure that your order arrives to you damage-free, but sometimes accidents happen along the way. If you receive your order and you see damage, do not fear - we've got you covered. Here's what you can do to help us help you:

  • If you’d like additional protection against loss, theft, or damage with the added benefit of offsetting emissions from your shipment, Route can be purchased at check-out. If you purchased Route protection, you will file a claim directly with them here. Once a claim is approved through Route, a replacement will be shipped to you at no additional cost. You can learn more about Route here.
  • If you didn’t purchase Route, and you see damage to your product at the time of delivery, please contact us here within 15 days of receiving the product. Please include photos of the product and packaging - both are needed to submit a damage claim.
  • Please hold on to the box until you hear back from us about your damaged item.
  • Hang tight. We will respond ASAP and will work with you to determine a solution that best meets your needs.

Do You Offer Expedited Shipping Options?

Rush or expedited shipping options are available for select items only. For a special, product-specific quote, please call us at (800) 260-8420 or send an email to We will respond to your request as quickly as we can.