Shipping & Delivery Information
We tailor the shipping options for every item on our site to give you the best experience possible. All of the eligible services will appear as you add items to your shopping cart.
Things To Note
If you need to change the shipping service after your order has been placed, that's totally fine. As long as your order has not shipped we should be able to upgrade or downgrade the service for you. Any difference in shipping cost will be applied.
UPS and FedEx will not call prior to delivery. However, their online tracking services are awesome. You can get live updates anytime by visiting UPS.com or FedEx.com. UPS and FedEx also have a "hold for pickup" option. If you have a busy work schedule and prefer to pick up your order from a local UPS store, let us know and we will make it happen.
If you plan to be out of town during the time your order is scheduled to arrive, send us a note and we will work to delay your order until a day or week that is more convenient for you.
If you have not heard already, UPS and FedEx offer really great programs called UPS My Choice and FedEx Delivery Manager. Both services give you the option to do cool things like receive tracking text message alerts, change the delivery address, hold for in-store pickup, set vacation notices and much more. The basic service is free and we highly recommend it!
Our shipping and delivery rates only apply to the lower 48 states. If you live in Alaska or Hawaii and need a special quote, give our sales team a call. We'll be happy to help.
How Much Will I Pay For Shipping?
We do our best to provide you with the most competitive shipping rates possible. For some products shipping will be free while other products will carry charges. This is determined by a number of things - including rules set forth by our partners that they ask us to follow, large items that require special handling, fragile items that require special packaging and so forth. Below is a shipping snapshot of what you can expect, broken down by manufacturer. In all cases, our shipping rates apply to orders shipped within the contiguous United States.
Free Shipping on Most Orders over $39*
We offer free shipping on most orders over $39. Certain brands tell us that we have to charge shipping, and you can read about those brands below. For the ones that leave it up to us, we cover the cost for you. Here are the brands that we'll ship for free, as long as the order total is over $39:
Applies to all 2Cool, ACHLA, Allan Copley, American Drew, B-Modern, BDI, Bend Seating, Blomus, Bromi Design, Calligaris, Canvas Home, Carl Hansen & Son, Cerno, Chandra, Cherner Chair Company, Coalesse, Coaster Furniture, Copeland Furniture, Crestview, CR Plastics, Cubitec, Dovetail, E By Design, ELK Lighting, Euri Lighting, Fatboy, Fishs Eddy, Geiger, Greenington, Hammary, Herman Miller, Hickory Craft, Holly & Martin, HON, Humanscale, IMAX, IMG Norway, Innovation, Interstuhl, Ion Design, Kartell, Klaussner, Legacy Classic Home, Lexington, LOFTwall, Mac Motion, Magis, MASH Studios, Mattiazzi, Moe's, Monarch, New Breed Furniture, Nine6, Nightingale, Nova Solo, Nuloom, Orange 22, Overman, Pablo Designs, Precedent, RTA, RS Barcelona, Saloom, Scale 1:1, Screen Gems, SEI, Sherrill, Sir|Madam, Skyline, Smart Shelves, Spectra Modern, Stanley Furniture, Steelcase, Surya, TemaHome, Tommy Bahama Home, Tommy Bahama Outdoor, Trade Winds, Tronk Design, Turnstone, Universal, Urban Trends, Urbancase, Uttermost, Vitra, Winsome, Younger Furniture
What To Expect By Manufacturer
TrueModern
5% shipping charge applies.
Blu Dot
7% shipping charge applies.
Skovby
5% shipping charge applies, but we upgrade you to
Inside Delivery at no extra cost.
Loll
7% shipping charge applies.
Ekornes Stressless
8% shipping charge applies.
Gus Modern
Gus Modern products incur an 8% shipping charge.
Knoll
Knoll office products come with free standard shipping, while other products incur a specific shipping charge depending on the price of each item as shown below. The great news is that all Knoll products come with Premium White Glove Shipping which includes delivery inside any room of your home or office and complete assembly/installation!
- up to $1,200: $85
- $1,201-$10,000: 7.5% of order value
- $10,001 and above: 7.5%, up to $1000 max
- Replacement Covers, Seat Pads, or Web Kits: $50
How Can I Track My Order?
You can track your order anytime by using the Track My Order link. Just have your order number ready and be sure to use the same email address that you used at the time the order was placed.
You can call us at 800-260-8420! If we happen to miss your call, we promise to be back in touch as soon as possible.
You can email us! We love to hear from our customers and we have our team ready to quickly respond to your inquiries. Reach out to us anytime.
What If My Order Arrives Damaged?
We do everything we can to ensure that your order arrives to you damage-free, but sometimes accidents happen along the way. If you receive your order and you see damage, do not fear - we've got you covered. Here's what you can do to help us help you:
- If you observe damage to the box or product at the time of delivery, make a quick note on the delivery ticket and contact us right away at 888-762-7841. The note can be as simple as "Product Damaged."
- Hold on to the box.
- Send a photo or two or three to customerservice@smartfurniture.com.
- Hang tight. We will respond to your phone call or email ASAP and will work with you to determine a solution that best meets your needs.
Do You Offer Expedited Shipping Options?
Rush or expedited shipping options are available for select items only. For a special, product-specific quote, please call us at 800-260-8420 or send an email to shipping@smartfurniture.com. We will respond to your request as quickly as we can.