SHIPPING & DELIVERY INFORMATION
We tailor the shipping options for every item on our site to give you the best experience possible. All of the eligible services will appear as you add items to your shopping cart.
Our Shipping Options
We use this service to ship small, lightweight items. USPS and FedEx are the two carriers we primarily use for standard ground shipping. Your local driver will bring your order to your front door or main entrance Monday through Friday during normal business hours. This is the best option for fast, simple, and convenient delivery!
Inside delivery is a cost-effective way to have large, heavy items delivered inside your home or office. When your order reaches the local station in your area, you will be contacted to schedule a delivery appointment. Caveat: if you need debris removal, an item to be carried upstairs, or light assembly, you may want to upgrade to our White Glove service.
White Glove Delivery
Assembly is offered for select items only and will appear as an option during checkout (labeled "White Glove"). The assembly fee includes a delivery appointment, placement inside your room of choice, unpacking, installation and debris removal. If you are interested in assembly and do not see the option listed, please contact us at (800) 260-8420 for a custom quote.
Things To Note
Please ensure you select any shipping upgrades at checkout. If you need to change the shipping service after your order has been placed, we can’t always make revisions after 48 hours. If you do need to change your shipping service, please call us at (800) 260-8420. Any difference in shipping cost will be applied.
Track Your Delivery With Route
For smaller orders, USPS and FedEx will not call prior to delivery. However, USPS and Fedex can be tracked using Route. Their online tracking services are awesome, and tracking can be accessed on the web, in the Route app, or by receiving updates via text message. With Route, we automatically send you real-time shipping updates so you can track your order until it delivers.
Track Your Delivery With FedEx
FedEx offers really great programs called FedEx Delivery Manager and FedEx Vacation Hold. Both services give you the option to do cool things like receive tracking text message alerts, change the delivery address, hold for in-store pickup, hold the delivery until you’re back from vacation, and much more. The basic service is free and we highly recommend it!
Postpone Your Delivery
If you plan to be out of town during the time your order is scheduled to arrive, send us a note and we will work to delay your order until a day or week that is more convenient for you.
Our shipping and delivery rates only apply to the lower 48 states. If you live in Alaska or Hawaii and need a special quote, give our team a call at (800) 260-8420. We'll be happy to help.
How Much Will I Pay For Shipping?
We offer free shipping on most orders over $39*
We do our best to provide you with the most competitive shipping rates possible. For some products, shipping will be free while other products will carry charges. This is determined by a number of things - including rules set forth by our partners that they ask us to follow, large items that require special handling, fragile items that require special packaging, and so forth.
We offer free shipping on most orders over $39. Certain brands tell us that we have to charge shipping, and you can read about those brands below. For the ones that leave it up to us, we cover the cost for you.
Please note that upgraded shipping services (such as Inside Delivery or White Glove Delivery) incur additional fees. In addition, items that weigh over 52 lbs. with a price under $425 are subject to a surcharge. Orders shipping to Hawaii and Alaska and APO shipments will also incur a shipping fee.
What To Expect By Manufacturer
Shipping charge applies. 9% for standard shipping; 12% for Inside Delivery; 15% for White Glove delivery
Shipping charge applies. 8% for standard shipping and Inside Delivery; 9.37% for White Glove
8% shipping charge applies.
Knoll office products come with free standard shipping, while other products incur a specific shipping charge depending on the price of each item as shown below. The great news is that all Knoll products come with Premium White Glove Shipping which includes delivery inside any room of your home or office and complete assembly/installation!
- up to $1,200: $85
- $1,201-$10,000: 7.5% of order value
- $7,000 and above: cap the shipping cost at $500
- Replacement Covers, Seat Pads, or Web Kits: $50
How Can I Track My Order?
You will receive an email with tracking information. All orders can be tracked using Route as long as the carrier is supported by Route. If the carrier is not supported, you will receive an email from our shipping team with more information on how to track your order.
Have a question about your shipment? You can give us a call at (800) 260-8420 or contact us here and we’ll be happy to help.
What If My Order Arrives Damaged?
We do everything we can to ensure that your order arrives to you damage-free, but sometimes accidents happen along the way. If you receive your order and you see damage, do not fear - we've got you covered. Here's what you can do to help us help you:
- If you’d like additional protection, Route insurance can be purchased at check-out, which covers product loss, theft or damage during shipment. If you purchased Route protection, you will file a claim directly with them here. Once a claim is approved through Route, a replacement will be shipped to you at no additional cost. You can learn more about Route here.
- If you didn’t purchase Route, and you see damage to your product at the time of delivery, please contact us here within 15 days of receiving the product. Please include photos of the product and packaging - both are needed to submit a damage claim.
- Please hold on to the box until you hear back from us about your damaged item.
- Hang tight. We will respond ASAP and will work with you to determine a solution that best meets your needs.
Do You Offer Expedited Shipping Options?
Rush or expedited shipping options are available for select items only. For a special, product-specific quote, please call us at (800) 260-8420 or send an email to email@example.com. We will respond to your request as quickly as we can.