Smart Rewards

Smart Rewards Program Overview

 

Points

 

  • Earning - 

    • Making a Purchase - two points per $1 spent ( $500 spent = 1000 points = $10 reward)

      • Email notification sent when purchase action is complete

      • Category restrictions set for Calligaris and Ekornes

    • Celebrating a Birthday - 250 points on birthday, birthday must provided by customer in customer account.

      • Email notification sends on birthday

    • Account Creation - 100 points issued upon account creation

      • Email notification sends following account creation. 

  • Spending - 

    • Category restrictions set for Calligaris and Ekornes

    • All other products are open to the reward program

 

Referrals

  • Sender/Receiver Reward

    • $20 (2000 points) reward is given when a referral is made and the receiving party completes a purchase.

    • Spending restrictions include Calligaris and Ekornes

  • Social Sharing - sharing is enabled for Facebook and Twitter

    • No rewards assigned at this point

  • Customer Communication - When the receiving party completes a purchase, the sending party will receive an email notification instructing them to login to collect their reward. The reward will be offered in the form of a coupon code generated in their account that will give $20 off their purchase with the exclusion of Calligaris and Ekornes products. 

VIP

 

  • Tiers

    • Bronze - 1500 dollars spent during a 1 year period = point multiplier X3

      • Bonus - custom 10% off your next purchase 

        • Emailed to customer

        • Expires in 30 days

    • Silver - 2500 dollars spent during a 1 year period = point multiplier X4

      • Bonus - custom 10% off your next purchase 

        • Emailed to customer

        • Expires in 30 days

    • Gold - 4000 dollars spent during a 1 year period = point multiplier X5

      • Bonus - custom 10% off your next purchase 

        • Emailed to customer

        • Expires in 30 days

    • Platinum - 5500 dollars spent during a 1 year period = point multiplier X7

      • Bonus - custom 15% off your next purchase 

        • Emailed to customer

        • Expires in 30 days

  • Customer Communication - At the point a customer meets the requirements of a tier, they will receive an email that welcomes them to the VIP tier. It is at this point that the customer's multiplier reward activates. Customers cannot retroactively apply the VIP multiplier to past orders and existing points in the account do not multiply.

Category Level Exclusions

  • Callagaris and Ekornes - we created a Calligaris and an Ekornes category. Both are hidden. We then set category exclusions for both so no rewards spending can be applied to either category. This process can be duplicated for and category. 

  • Please contact a friendly customer service representative if you have any questions about our smart rewards program at service@smartfurniture.com